FAQ

HOSTED EXCHANGEHOSTED DESKTOPVOICE OVER IPGENERAL

Hosted Exchange

  • The Exchange Server is a messaging and collaboration software developed by Microsoft. The primary features and benefits of Microsoft Exchange are:

    • seamless integration with other Microsoft products like Windows
    • flexible email options
    • calendars with advanced scheduling features
    • data syncing with mobile devices
    • And more…

    Read The Benefits of Microsoft Exchange Server for Your Business for more details.

  • Microsoft Exchange Hosting is available for any business that wants to take advantage of the same collaboration tools that Fortune 500 companies do, but does not have the facilities, expertise or budget to host these services in-house. Did you know that it does not make financial sense for a company with less than 100 employees to house their own Exchange server? This is where Hosted Exchange steps in. With Infiniwiz Exchange Hosting, you can enjoy all the benefits of Exchange, without the additional hassle and cost that is involved in maintaining such a system.
    Download a free ROI calculation tool.

  • If you are a small to mid-sized business or group without a large IT staff and/or the facilities to maintain an Exchange network, then you’re the perfect candidate for working with an Exchange Hosting provider. With Microsoft Hosted Exchange from Infiniwiz, you can take advantage of this robust email collaboration tool, without draining your resources.
    Not sure if your business can benefit from Microsoft Exchange? Read more about why your business needs email collaboration.

  • While some of the features of Infiniwiz Exchange Hosting are the same as web-based email providers, there are important business features available through Exchange that are not offered on free systems like Gmail and Yahoo. Features unique to Exchange include increased productivity with fully integrated Outlook or Entourage platforms, the ease of working from mobile devices when you’re on the go, 24/7 live technical support, advanced data security options and a strict privacy policy.

  • Unlimited mailbox space refers to the user quotas that are often attached to outsourced Exchange Hosting. With Infiniwiz Hosted Exchange, there are no size quotas per user. The days of nasty billing surprises because of increased email activity or because your mailbox has overgrown the purchased size are over!
    Any software (Outlook and Exchange in this case) cannot be configured to have unlimited resources available. But we’ve worked around that. We assign 25GB to mailboxes, as this is usually more than enough to cover the needs of most businesses. However, we will increase it as needed without any surprise fees. Just let us know if and when you need more resources.

  • Our Hosted Exchange service allows messages up to 25MB in size including attachments.

  • Hosted Exchange services enable small to medium sized businesses to use messaging software at the level that large corporations do, but for a small monthly fee that scales per usage. Read More

  • This allows users to access all their data using a mobile device (such as an iPhone, Droid or Windows Phone) or a tablet (iPad, Motorola Xoom, Dell Streak and Samsung Galaxy). Mobile support allows your team to be productive on the go by automatically and seamlessly syncing all the data on your phone with your data on the Infiniwiz servers.
    BlackBerry connectivity is also available. Email only sync is free of charge. However, if you would like to sync Contacts and Calendar, there is an additional $9.99/month, as we are forced by Research in Motion to purchase a special licence for each user that requires this synching.

  • Currently, we offer Microsoft Exchange 2007. However, we will soon be making the addition of Exchange 2010 to our services. Existing and new Exchange customers will then have a choice about which version to use. Those wanting to shift from 2007 to 2010 will enjoy a seamless switch without any downtime.

  • After subscribing to the Hosted Exchange email service, you will automatically receive an email with detailed instructions on how to redirect mail traffic to our servers, setup mail clients (like Outlook and Entourage), access the web control panel and migrate your mailboxes from your current provider to our servers. If you need any support throughout your migration, don’t hesitate to contact our support team.

  • The transition to Infiniwiz Hosted Exhange will be seamless with absolutely no interruption in email service. Our 24/7 support ensures you have access to assistance with your migration, whenever you need it.

Hosted Desktop

  • It’s common for people to be uncomfortable with their data residing outside their facility when making the switch to Hosted Desktop. Data is a crucial asset and letting experts handle your security is usually the best option, even though it might feel safer when it’s with you. Read our article – Is my data safe with Hosted Desktop? – for further insight.
    Keeping your data safe, secure and virus-free is our top priority at Infiniwiz. Learn more about our top of the line data centre here.

  • Yes. Everything you run today will run on our Hosted Desktop solution. We test the installed software at the time of implementation to make sure that it works 100%.
    If you have some custom developed software, our engineers will run software tests to ensure compatibility with our Hosted Desktop solution during the proposal creation process. 99% of the time, we can accommodate custom software. If your software happens to be incompatible, we’ll let you know before you buy!

  • Yes. Since all of the processing power of Hosted Desktop comes from the outside, the performance of your computer does not affect your service performance. The only thing you need is a computer that turns on, and can connect to the internet. Simple as that.

  • You may think that because your desktop is working over the internet it would be slower than if it was running locally. We’re pleased to burst that bubble. Once you’re logged into your Hosted Desktop, you’ll find that your applications will load faster. It’s our hosted servers that are doing the processing, and they are way more powerful than a simple desktop computer. With Infiniwiz Hosted Desktop, you will enjoy a continuous, uninterrupted and speedy workflow.

  • Probably more secure than it ever has been before. The Infiniwiz data centre is a state of the art facility with a one-track mind – security, security, security. Your data is fully protected with a 99.999% uptime guarantee. Click to read more about all that our data centre has to offer.

  • With out Hosted Desktop solution, internet access is your only real responsibility – we take care of the rest. You must have an internet connection to run your Hosted Desktop and access your data and applications.
    If you’re finding that your internet service provider’s reliability is lacking, it may be time to switch providers. You can also keep a backup on hand in the event of a major outage.
    Learn more about it in this article.

  • Tablets and the Infiniwiz Hosted Desktop work hand in hand. Whether you use an iPad or an Android tablet, with our Hosted Desktop it will be like you’re working on a regular desktop computer. You’ll have your applications, your emails, your files, your everything right at your fingertips. With the Infiniwiz Hosted Desktop, you will always be fully connected to our cloud.

  • We do! The Infiniwiz in-house team of experienced technical engineers runs, monitors and supports your entire network 24/7. If at any time you need any assistance, we’re here to help.

  • Yes. With Infiniwiz, you’ll be backed by Microsoft Forefront Threat Management Gateway, ensuring that spyware and dangerous viruses will never see the light of day in your systems.

Hosted VoIP

  • VoIP is an abbreviation for Voice over Internet Protocol. It means that instead of using a traditional phone line for your business phone system, you will use an Internet connection to make or receive calls. Specially configured VoIP phones make this possible.

  • PBX stands for Private Branch Exchange, and generally refers to a business phone system. A PBX system brings you advanced features and capabilities, such as the ability to handle internal call transfers to other extensions or being able to have a group teleconference with a 3rd person in your office.

  • A VoIP PBX is a blending of both business phone systems; you make and receive calls over the internet as per a VoIP service, and get the special functionality that a PBX system offers, as discussed above.

  • VoIP PBX is also sometimes referred to as a hosted VoIP PBX or Hosted VoIP, which essentially just means that a 3rd party VoIP provider, such as Infiniwiz, will host the system remotely.

  • The Infiniwiz Hosted VoIP service is designed to save you money right from the get-go. We take care of hosting all the servers that are needed to run a VoIP PBX phone system, so the only costs your business has to cover are the VoIP phones. We also can lease you the phones so that you won’t have to invest anything at all initially to get your VoIP service up and running.

  • One of the great things about a hosted VoIP service is that your VoIP provider can easily link together your remote or home offices. It’ll be as if you’re all in the same building. With the internet based technology of VoIP services, there are no more physical phone wires. With your Infiniwiz Hosted VoIP service, you can enjoy all the functionality you need from a business phone system, such as call forwarding, call transfers and teleconferencing in another user without the physical limitations of a traditional phone system. No matter where your team is, a Hosted VoIP solution can bring you all together, seamlessly.

  • Scalability is one of the main advantages of the Infiniwiz Hosted VoIP service. If you’re growing and you need additional phones, all you have to do is ask. We’ll have your extra VoIP phones added in no time at all.

  • The virtual receptionist or auto-attendant allows your business to customize professionally recorded greetings. Features include multi-level menus, voicemail and a virtual conferencing room. Boost your company’s image, without allocating resources to additional staffing.

  • For most business phone systems, it is a top priority to get the caller in touch with the best person to handle the call. Establishing this connection quickly is an important way to give your customers great service and an excellent experience with your company. Infiniwiz Hosted VoIP offers automated call distribution options and flexible ring groups. With this phone system, incoming calls will be automatically redirected to the appropriate pre-determined set of extensions in the order that you define. All such customizations can be made easily from within the control panel.

  • e911, or enhanced 911, pairs a phone number with a physical address in the event of an emergency call made from the phone. Since VoIP phones and phone numbers are not tied to a physical address in the way that a traditional phone system is, VoIP providers such as Infiniwiz require that users register and update the location of each of their VoIP phones.

General

  • In most cases, the internet connection you already use is sufficient to run any of our hosted services. When we first get started together, we will run an initial network review, where we will test your internet connection. At this point, if needed, we will recommend making a switch to a better internet service provider.

  • Yes. Our Tier III+ Data Center ensures that all of your information and data is safe and sound on our remote servers. With Infiniwiz, you are backed by anti-virus and anti-spam protection, nightly backups, offsite backups, a secure firewall, and multilayered redundancy. The Infiniwiz Service Level Agreement guarantees your business 99.9% uptime.

  • You have definitely come to the right place! Many IT departments are facing budget cuts, struggling to find ways to do more with less. Infiniwiz takes the time-consuming maintenance and support tasks off your plate, allowing your business to focus its IT resources on what matters most, such as management and planning. By allowing Infiniwiz to step in and handle the mundane, you will free up your IT team to focus on the higher-level initiatives that your business needs. Get our experienced engineers working for you!

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