Questions and Answers on VoIP
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VoIP is an abbreviation for Voice over Internet Protocol. It means that instead of using a traditional phone line for your business phone system, you will use an Internet connection to make or receive calls. Specially configured VoIP phones make this possible.
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PBX stands for Private Branch Exchange, and generally refers to a business phone system. A PBX system brings you advanced features and capabilities, such as the ability to handle internal call transfers to other extensions or being able to have a group teleconference with a 3rd person in your office.
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A VoIP PBX is a blending of both business phone systems; you make and receive calls over the internet as per a VoIP service, and get the special functionality that a PBX system offers, as discussed above.
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VoIP PBX is also sometimes referred to as a hosted VoIP PBX or Hosted VoIP, which essentially just means that a 3rd party VoIP provider, such as Infiniwiz, will host the system remotely.
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The Infiniwiz Hosted VoIP service is designed to save you money right from the get-go. We take care of hosting all the servers that are needed to run a VoIP PBX phone system, so the only costs your business has to cover are the VoIP phones. We also can lease you the phones so that you won’t have to invest anything at all initially to get your VoIP service up and running.
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One of the great things about a hosted VoIP service is that your VoIP provider can easily link together your remote or home offices. It’ll be as if you’re all in the same building. With the internet based technology of VoIP services, there are no more physical phone wires. With your Infiniwiz Hosted VoIP service, you can enjoy all the functionality you need from a business phone system, such as call forwarding, call transfers and teleconferencing in another user without the physical limitations of a traditional phone system. No matter where your team is, a Hosted VoIP solution can bring you all together, seamlessly.
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Scalability is one of the main advantages of the Infiniwiz Hosted VoIP service. If you’re growing and you need additional phones, all you have to do is ask. We’ll have your extra VoIP phones added in no time at all.
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The virtual receptionist or auto-attendant allows your business to customize professionally recorded greetings. Features include multi-level menus, voicemail and a virtual conferencing room. Boost your company’s image, without allocating resources to additional staffing.
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For most business phone systems, it is a top priority to get the caller in touch with the best person to handle the call. Establishing this connection quickly is an important way to give your customers great service and an excellent experience with your company. Infiniwiz Hosted VoIP offers automated call distribution options and flexible ring groups. With this phone system, incoming calls will be automatically redirected to the appropriate pre-determined set of extensions in the order that you define. All such customizations can be made easily from within the control panel.
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e911, or enhanced 911, pairs a phone number with a physical address in the event of an emergency call made from the phone. Since VoIP phones and phone numbers are not tied to a physical address in the way that a traditional phone system is, VoIP providers such as Infiniwiz require that users register and update the location of each of their VoIP phones.
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