You’ve probably been told about a number of very general benefits that managed services offer you…
You’ll be more productive!
You’ll be more efficient!
You’ll gain strategic advantages!
…what does any of that even mean?
These really amount to little more than buzz words. They mean almost nothing in reality – they’re just easy to promise (because they’re not specific).
What’s the reality of managed services? What should you actually expect to happen when they’re being delivered effectively?
1. Managed Services Eliminate Support Complications
No one likes complications, of any kind – but IT is complicated all the same.
There are numerous reasons why this happens. It could be a lack of in-house IT staff, outdated equipment, or issues with the internet connection.
For the purposes of this example, let’s say you lack sufficient IT staff for an organization with less than 100 staff members.
Based on your calculations you estimate that you need (and can afford) one or two in-house IT staff members. Furthermore, you allow your more technically-inclined staff members to take on ad-hoc IT roles, but only when it’s vital.
This model for IT support simply isn’t easy to maintain alongside growth – a range of complications will soon crop up:
Managed services from an IT company eliminate all of these issues. By having a professional team take care of your IT systems, you don’t need to have your improperly trained staff do it for you, or hire additional services to fix problems when they become too severe.
2. Managed Service Take Daily IT Management Off Your Plate
Another primary driver for adopting managed services is offloading routine daily IT management tasks:
These tasks do not require a high level of skill but are a necessary part of daily IT management. Having to handle this on your own takes time out of your (or your employees’) work day.
Handling them improperly due to a lack of knowledge or capability only takes more time to deal with. Furthermore, it keeps your internal IT team from focusing on the long term projects.
Your IT manager or internal IT staff will tend to spend most of their time just “putting out fires” one after another.
As important as that is, the constant stream of requests, troubleshooting, and maintenance tasks can keep your IT personnel from tackling the larger goals you have for your business technology, including:
Your internal IT team shouldn’t be focusing on “putting out fires”. They know your business better than an outsourced company ever will, and that’s why they should be tasked with your high-level projects and long-term goals. Leave the monitoring, maintenance, and lower level support to your outsourced IT support.
3. Managed Services Deliver New Technologies
The last example to consider is in how an IT company can help businesses make the most of new technologies. Specifically? Migrating to a secure private cloud, instead of a simple public cloud.
Businesses often opt for public clouds for convenience rather than investing is secure private cloud infrastructure.
For the sake of this example, let’s say your business has over 100 employees. You weight the pros and cons of transitioning to a secure private cloud in order to protect sensitive data. Instead, you opt to outsource to public clouds because it’s easier and cheaper.
This is where an IT company can help. Whereas anyone can learn to use consumer-level free cloud services like DropBox, harnessing the power of more secure private clouds isn’t as easy. An IT company will have the knowledge and expertise to help businesses configure and deploy a private cloud.
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