Changing your tech support company can be stressful. Many put this off because it’s such a difficult decision. If you put it off too long, your productivity can suffer. Your employees won’t be able to get their work done in a timely manner. You’ll start having more downtime with all your technology. At some point, you’ll have to consider switching Chicago IT service providers.
Yes, it takes time to find the right IT service company. But since most companies depend so heavily upon their technology, there’s just no way around it. If you’ve been having more IT issues and downtime than usual, this could be a sign that it’s time to take the bull by the horns and make the change. Below we go over 7 more signs that it may be time for a new IT service provider.
1. Does your IT company provide proactive services?
Your IT company should use proactive policies to keep all your IT equipment running smoothly and in optimal condition. You need an IT service that will work to identify potential issues before they cause problems. The right tech service company will put preventive methods in place, so you have no disruptions in your workflow due to IT issues.
2. Are you experiencing IT outages or recurring issues?
With Managed IT Services and Remote Management and Monitoring (RMM), your IT service company can prevent downtime and keep your technology running as it should. Remote management and monitoring of your computers, servers, printers and other devices ensures that your IT system remains healthy. Your equipment will last longer too. Your tech company should be monitoring and managing your technology on a 24/7 basis.
3. Your technology ROI is poor.
You’ve invested a lot of time and money in your IT infrastructure. You should be seeing a return on that IT investment. Your technology support company should show you how different IT assets provide value. Are they providing solutions that promote security, scalability, productivity and efficiency? Can they help you decrease costs for technology with cloud computing?
Your business can benefit by moving to HaaS and SaaS. This business model allows you to rent equipment and software directly from your IT company instead of making substantial upfront investments by purchasing the equipment.
4. Does your technician communicate clearly about what he’s doing?
It’s not like you need to know every little thing they do, but your tech support should tell you what issues need addressing, why and how they plan to remediate them. Plus, they should communicate in plain language that you and your staff can understand. And, if your tech company doesn’t provide regular status reports, ask about this. They should be checking the status of your technology every day and providing monthly written reports showing that everything is working as it should.
5. They don’t understand what you do.
Your IT company should be able to align technology with the services you provide. That means they should understand what you do. Can they tell you how technology benefits the industry you serve? Do they understand how technology impacts your productivity and efficiency? Be sure to look for an IT company with knowledge in what you do whether it’s healthcare, financial services or other specific industries.
6. Do they offer assistance with projects or strategic planning services?
Unlike in the past, technology is core to your operations. You need an IT Strategic Plan that aligns with your business plan. The right Chicago IT services company will provide virtual CIO services or expertise in strategic planning. This ensures you’ll have the software and hardware you need for the future. Plans can change, but you need an advisor who knows what tech solutions and services are coming down the road so you can take advantage of them.
7. Do you normally have to wait longer than you expect for IT service?
If you find yourself waiting on hold for tech support, this means your IT company is too busy for you. If this is the case, they won’t spend the time they should on your technology service. It’s important to work with a company that responds quickly to calls. If they don’t have a guaranteed response time, look for another tech support company.
You rely on your technology, and you need more than just email and Internet service. The tech solutions you use should improve your efficiency, save time, prevent security problems, and provide value to your business. Your business can’t move forward without the right technology solutions. If you feel you aren’t getting the best IT support from your IT services provider in Chicago, it may be time to start looking around.