IT Management in ChicagoYour Chicago Business IT experts at Infiniwiz are making an exciting new change, one that will allow us to better serve our clients. Within the next 2-3 weeks, we will be switching over to ConnectWise, the industry leader in management software for IT companies. This change will affect service ticket emails and communication protocols between Infiniwiz and their clients.

Right away clients will see a change in the way the ticketing system works for service requests. This will happen within the next couple of weeks. In addition, there will be changes in the way communication between us and clients, and invoicing will be migrated over to the new system by the end of 2017.

The ConnectWise suite of products was created to solve common problems amongst technology solution providers. This platform allows businesses like Infiniwiz to create efficiencies in all areas of our business, by giving us the tools we need and giving us a complete view of every aspect of our business from one solution. We accomplish this by:

  • Running our business more efficiently.
  • Streamlining our client support to better serve you.
  • Simplifying billing.
  • Resolving technical issues quickly and thoroughly.

The Infiniwiz experience is managed in-house and committed to excellence every day. As we continue to grow and help more businesses, so too must our technology adapt and grow. We provide clients with the best technology and best service possible, so it’s only right that the same level of service extends to how we communicate and service those clients.

If there are any concerns or questions about this exciting move to ConnectWise, feel free to call us at (847) 994-1111.