Information Technology is a lifeline for most businesses today. And there’s a lot at stake when it comes to IT management. You can’t afford to hire an IT company in Chicago that doesn’t adhere to best practices. But how do you ensure you’ve hired a good one? – By asking the right questions before hiring them. In this 4-part series, we reveal 17 questions that you should ask before hiring any IT company.
Information Technology is a lifeline for most businesses today. And there’s a lot at stake when it comes to IT management. You can’t afford to hire an IT company that doesn’t adhere to best practices. But how do you ensure you’ve hired a good one? – By asking the right questions before hiring them. In this 4-part series, we reveal 17 questions that you should ask before hiring any IT company.
This is Part II in our series where we address 5-8 of the 17 questions you should ask.
5. Will the IT company document your network?
Will they provide you with written, network documentation detailing what software licenses you have, critical network passwords, and hardware information. Will you always have access to this information? Or will they be the only ones with the “keys to the kingdom?”
Everyone has a different way of organizing, and it’s the same theory with IT companies. Acquiring your network map before you hire a company ensures that they understand how your files are organized. It also helps to have that list of login accounts, usernames and passwords to make your file transition goes smoothly.
And you’ll need written IT policies as well. Along the way, your IT infrastructure will change. As it does, those old policies will need to be re-written and updated, or new ones created, especially if your industry has mandatory compliance regulations. Request any and all new or updated documentation that covers security, data monitoring, and BYOD (Bring Your Own Device) policies. Policy creation and updates to your network documentation should be ongoing.
6. Do they advise proactively?
Do they consistently (and proactively) offer new ways to improve your network’s performance, or do they wait until you have a problem or something breaks to make recommendations?
Proactive Managed IT Services help your staff store and access information securely and perform their day-to-day responsibilities without worrying about whether technology will fail or fall into the hands of criminals. With proactive IT recommendations and services, your infrastructure is maintained and monitored 24/7, and you’ll never have to worry about your technology being out of date.
The right company will take the time to understand your unique business requirements. They’ll gain an understanding of your short- and long-term goals, recommend and design an IT infrastructure with solutions to help you manage your costs and improve productivity while saving you and your staff time.
They should also make recommendations for an improved organizational IT design so you can pursue new market opportunities and overcome business challenges through modern value-based technologies. And their recommendations should include up-to-date solutions to automate tasks and streamline your operations.
7. Do they provide detailed invoices?
Do they list the services they provided and clearly explain what you are paying for? A benefit of using a Managed Service Provider (MSP) is a flat, predictable monthly fee. However, we hear constantly from our newest clients that every invoice they received from their past IT company was higher than what they expected to pay. Many times, this is due to expectations not being clearly set as to what is and what isn’t covered under a program. This is a priority, as well as detailed, customized invoices to show exactly what services were rendered.
8. Do they explain what they do?
Make sure that your IT company will answer your staff’s questions in terms that they can understand. If your employees can’t comprehend the meaning of tech terms how can you ensure they are using your technology properly?
You need to know what’s going on at all times with your IT infrastructure. Your IT company should also provide complimentary quarterly IT summaries in a “plain-English” report that reveals the condition of each component in your system and whether any updates or changes are required based on your needs.
All reports concerning your IT resources should be sent directly to your business. These must clearly outline the status of your technology. If you have questions, they should get answers to you as quickly as possible.
Infiniwiz does all 4 of these things and more for businesses in Chicagoland. Contact us, and we’ll be happy to do the same for you.
In the meantime, be sure to watch for Parts III and IV in this series. And stay up to date on the latest IT news and info by checking out our Blog.