So you want your company to reap the benefits of a hosted desktop solution: the extra security of having your data stored off-site, the mobility your employees experience when they can access their work from anywhere, and the reliability you get from a virtual server that stays online regardless of hardware failures. So after you compare hosted desktop prices between companies, you simply select the cheapest one and you’re good to go, right?
Wrong. There are many factors to consider when selecting a hosted desktop company, and the cheapest option may not always come with the best service. You may save a little money now, but pay for it down the road when you run into limitations and problems with your hosted desktop provider. So what should you be looking for in a hosted desktop company?
Pricing Plans to Fit Your Needs
When it comes to business solutions, there’s no such thing as one-size-fits-all. If a hosting company promises one out-of-the-box solution, beware: You may be paying for features you don’t need. Instead, look for a structured pricing plan that allows you to add in options selectively. This will allow you to choose the right solution for your company and get the best deal.
Support When You Need It, Where You Need It
Sometimes things don’t work as intended – even good software breaks. When it does, you need to be able to reach your hosted desktop service company no matter where you are or what time it is. 24/7 support is a must, and preferably your company will be reachable by phone or email. If your hosting service can also provide support for some common applications, like QuickBooks, Encompass, and PeachTree, all the better.
Guided Migration to Help You Make the Switch
Switching from an onsite server to a hosted desktop solution is complex. Doing it wrong can lead to downtime, lost data, and lost profit. Your hosted desktop company should be able to help you transition your business to a hosted desktop solution. Your company should work with you one-on-one to help create a transition plan, implement it, and follow up to ensure everything went well.
Experience and Excellence in Hosted Desktop Solutions
Finally, track record is one of the most important things to look for in a hosted desktop provider. Does the company have recommendations from previous clients? Does it have experience serving your industry in particular? Consider the company’s history before selecting it as your hosted desktop provider.
For more information about hosted desktop solutions, please contact us.