Communications is one of the most important parts of any business. Whether you’re a plumbing company making service calls or tax auditors working with clients you need to make sure you can make calls, and that none of the calls that come to you get lost in the shuffle. This can be a particular problem for businesses that have a large number of telephone extensions, which is why PBX systems were created.
Public Branch eXchange
PBX, or Public Branch eXchange, is hardware that acts like an old-fashioned switchboard. When someone calls a business the PBX takes over and routes their call to the appropriate department. In short it’s an automated version of the switchboard operators that once manually plugged and routed calls on public telephone boards.
Hosted PBX Benefits
For a business that uses a standard PBX system it means that the hardware is set up on-site, typically in a closet or tech room that’s out of the way of day-to-day operations. This means the operation and maintenance of the PBX system is all done in-house, and that if something goes wrong it’s that business’s problem that needs to be fixed with their own time and money.
Thanks to modern-day technology though it’s possible to use a hosted PBX system instead.
A hosted PBX system sits off-site, and it’s managed by another company. A business, in essence, rents PBX service from this third party. While this means that the client loses some control over the PBX, it also means that the client doesn’t have to deal with care and maintenance, and if something goes wrong or parts need replacing that is not the client’s problem. It’s also possible for clients to get top-of-the-line PBX systems and services without paying the high costs that would come with owning and maintaining those machines.
As with any other form of service contracting hosted PBX frees up personnel, time, and budget. If you would like to know more about hosted PBX and all of the things it can do for your business and your business’s budget then all you have to do is contact us today!