Managed IT Services Delivery

You’ve probably heard lots about the benefits that managed IT services can offer – efficiency, lower costs, etc. But do you know how they actually work? When you hire a Chicago IT company for managed services, what does that look like in action?

It’s one thing to be told about the end effect that a service or product will have.

You pay a plumber, they fix your toilet.

You pay a cook, they make you a meal.

Simple enough, right? You don’t need to know how they do it.

But what about more complicated services that you’re investing in for the good of your work? Shouldn’t you understand the process from beginning to end, how it will integrate with your daily processes, and otherwise?

This is especially important for the services you hire from a Chicago IT company. If they’re going to fully manage your IT environment, should you know what that will look like in action?

What Are The Popular Methods For IT Services Delivery?

The Chicago IT company you work with likely follows one of three methods for managing your IT:

  1. On-Premises Monitoring
    Monitoring the network via on-premise installed software and devices allows for detailed design and deployment. The key is that this style of managed services can often best match your needs. It provides a high level of control, which some prefer when it comes to their data and systems.This is particularly true of cybersecurity concerns, in that control and specificity are tantamount to success. Even though there is a growing trust in the protection of public and private clouds (other methods of delivery explored below), there are still many companies, organizations, and facilities still not sold on the cloud. They feel safer by keeping their sensitive data on-premise.There are also downsides associated with this method that should be noted.Setup and installation of on-premise software requires more time and planning. It’s a simple balance – the more customized the set-up, the more time it will take to design and deploy.

    Depending on the technology in place, access can also be a problem. The most controlled and secure on-premise setups may lack the capability to give users access to data outside of the office – this is the cost of greater security.

  2. Cloud-Based Infrastructure And Application Services
    The next method and an increasingly popular one across the country today is to host the services in the cloud and simply access them from local machines.The first benefit of this style should be obvious: cloud applications are quick and easy to configure. The time to get up and running gets dramatically reduced. Your Chicago IT company is responsible for all the back-end setup and details, and all you have to do is provide any needed access to the equipment and devices, then deploy agents.A detraction of on-premise method above, the cloud also offers secure and convenient remote access. Cloud-based monitoring provides remote access to you and your staff, allowing you to utilize data and applications from any internet-connected devices – with the right authorization, of course.In line with the advantages and disadvantages of the on-premise method above, the largest drawback to cloud delivery is cybersecurity. The greater access there is to your data by your team, the greater theoretical access there is for malicious third parties. Especially when monitoring by your Chicago IT company is executed via the cloud, you lose a degree of control of your data.

    Furthermore, with the cloud, your access to services and data is dependant on a strong connection. For those working out of the office, in remote areas or otherwise, it’s possible they will encounter connectivity issues if performance drops.

  3. Hybrid On-Premises/Cloud
    As you may have noticed, the advantages and disadvantages of each method are the direct inverses of each other.That’s why, in order to capitalize on all advantages, and mitigate all the disadvantages, some opt for a hybrid approach – that is, the best of both worlds. You get access and control; security and convenience.

Which Method Is Right For You?

No one else can make this call for you. Only you can know for sure.

Maybe the type of work you do or the industry you operate in requires security and control above all else – in that case, on-premises is your safest best.

Or perhaps your many offices and remote workers require easy access to their work in order to stay productive – that’s what the cloud is all about.

In either case (or, if you opt for a hybrid approach), it’s wise to work with the right Chicago IT company to manage it for you.

Like this article? Read the following blogs to learn more about Chicago IT services:

Do Managed IT Services Cost More Than The Break/Fix Model?

Outsourcing IT Makes Sense for Small Businesses: 7 Reasons

Are You Prepared? Your 9 Step Local Business Disaster Recovery Plan