The Full Power Of VoIP

Do you know the secret to getting the best possible return on investment in your technology? It’s not about the price, or how new it is, or how many features it has, or anything else.

It’s about how well you know how to use it.

Think about it – it doesn’t matter how expensive, or modern, or highly-reviewed a given technology or IT service is; if you don’t know how to use its features, then it won’t be worth much to you.

The Infiniwiz team knows how important user education is. The more you know about the services we deliver to you, the greater positive effect they’ll have on your day to day life.

How Can You Do More With VoIP?

We’re big believers in the power of VoIP technology. After all, using a traditional phone system isn’t just inefficient and illogical; it’s a sign that you are — or will soon be — obsolete.

VoIP systems place your calls through the cloud instead of a traditional phone line, granting you greater connectivity, reduced costs, and as we’ll explore today, many additional features.

But again, those features won’t mean much if you don’t know how to use them. Let’s start by taking a look at the VoIP User Portal, what it can do, and how you should be making use of it.

Click the play icon below to check out the full tutorial on our VoIP user portal:

Did you learn something about your VoIP User Portal you didn’t already know? The more you learn about its features, the more convenient your user experience will become.

3 VoIP Portal Features You Probably Didn’t Know About

VoIP offers so many useful features – auto attendant, call routing, custom hold music, and on and on. We don’t expect you to become VoIP experts right away, but you should definitely consider trying out the following features in your day to day use:

  1. Send & Receive Texts Via VoIP
    In today’s modern business world, it can be difficult to bridge the gap between your business phone and your cell phone.Maybe one business contact prefers to call your extension and leave voicemails. Maybe another prefers to send you texts to your cell. Communication preferences can vary greatly from person to person. VoIP can help you simplify that by integrating text messaging directly into the User Portal. Under the Messages tab, you can send and receive texts at your business extension. While you can’t input and send texts on your conventional handset, this feature of the User Portal lets you keep in touch with contacts in whatever way they prefer.
  2. Customize Your Answering Rules
    You can’t always be at your desk waiting for that next call to come in. Unfortunately, the traditional “send to voicemail” process for missed calls isn’t always optimal. After all, you’ve got your smartphone on you at all times – why can’t it be integrated into the process?With VoIP, it can. In the User Portal, you can set custom answering rules that determine how incoming calls are routed. A popular configuration is to set your VoIP to send incoming calls to your smartphone if they’re not answered after a set period of time/number of rings. This way, you never have to send a contact to voicemail because you stepped away from the phone for a few minutes.
  3. Place Calls Directly From Your Desktop
    This last tip may sound basic, but you never really know for sure how users are working with the tools they’re given. While you can place calls by simply clicking on available contacts under the Home tab, you can also place them directly by clicking the SNAPmobile link. It will display your contacts, but if you have a new number to call, you can click the “+” button and dial them directly.

Give these three features a try and you’ll see firsthand how your user experience can be improved with just a little extra knowledge. Consult your Chicago IT company or call us at (847) 495-7241 if you have any questions about VoIP technologies.

Like this article? Check out the following blogs to learn more:

Do Managed IT Services Cost More Than The Break/Fix Model?

Outsourcing IT Makes Sense for Small Businesses: 7 Reasons

Are You Prepared? Your 9 Step Local Business Disaster Recovery Plan