Have you ever seen a server meltdown?

I’m not asking if you have had trouble with your server, I’m asking if you’ve ever had the experience of watching smoke come out of your server closet.

I know, it almost never happens.

Well, if it weren’t for bad luck, I wouldn’t have any luck at all…because it happened to us.

My name is Rick. I’m the CEO of an accounting firm near LaSalle Street here in Chicago.

Everything we do is tied to technology. Our forty-eight staff members use forty-three computers, twenty-seven tablets, and forty-six company smartphones to get their work done each day. On top of that complexity, we also run two servers and about a dozen cloud applications.

So yes, when Molly – our intern – saw smoke coming from the server room and appropriately called the fire department, all work came to a grinding halt.

It didn’t take the firefighters long to discover the problem, unplug the offending machine, and declare the “all clear.”

I was at lunch when it all happened, so I found out through a panicked phone call from Molly after she called the fire department. By the time I got there, all the fun was over, and my staff was wondering how they were going to get any work accomplished without the server.

What I was wondering was, “Who provides reliable IT support in Chicago?”

Why Was I Asking, “Who Provides Reliable IT Support In Chicago?”

Well, remember I told you, if it weren’t for bad luck, I wouldn’t have any at all.

Two days before the server meltdown, I had fired the IT services company we had been dealing with.

Why? Because they didn’t show up when they said they would, they didn’t do what they said they would do, and they didn’t treat my employees well when my employees had an IT question.

To put the matter simply, they weren’t reliable, and they weren’t helpful to my business any longer.

So, even though they deserved to be fired, I was now in a bind because I didn’t have anyone lined up to take their place.

Yes, it was a #leadershiplesson type of situation.

I should have had another company organized to come in BEFORE I let the unreliable IT support guys go, but hindsight is 20/20 I guess.

So in a bit of a panic, I took out my smartphone and Googled, “reliable IT services providers in Chicago.”

That search gave me 34,200,000 results.

“How depressing,” I thought. “They can’t ALL be reliable.”

Tired of the search already, I closed the Google browser and turned to my competition for some help.

Yes, you heard me right.

I’m not proud. If I’ve got a question that one of the other guys running an accounting firm can answer for me, I pick up the phone and ask. After all, the worst they can say is,

“No, I’m not going to help you.”

And what kind of jerk says that?

So, I felt pretty confident that someone would come through with some good advice for me.

After all, we all know each other and cross paths fairly regularly.

The first guy – actually a lady – that I called said that they handled all their IT support in-house, so that didn’t help. I thanked her and moved on to the next accounting firm on my list.

The second guy was “out to lunch.”

“This is not going well,” I thought.

Finally, on the third call, I got a fellow on the phone who highly recommended a company called Infiniwiz that specializes in supporting technology related to accounting firms in Chicagoland.

So, Hoping For The Best, I Thanked Him, Hung Up The Phone, And Dialed Infiniwiz.

The phone was answered by what I assumed was their secretary. He was a friendly fellow that made me feel immediately at ease. It was a few minutes until after the introductions that I learned that he was their CEO and was covering the phones for the hour so a staff member could make a dentist appointment.

So, figuring I had nothing to lose, I asked him, “Why is it so hard to find reliable IT support here in Chicago?”

He said there were three reasons:

  1. There’s a lot of work out there, so companies take on more than they can handle.
  2. It’s hard to find qualified technicians, so companies hire people that aren’t up to the job.
  3. Some businesses are doing well enough that they don’t care if the job is done right and on time.

That all made sense to me, so I asked him…

“How Is Infiniwiz Different Than The Other IT Support Companies In Chicago?”

Here was his answer:

“Infiniwiz has been built on the idea that IT support is more than fixing broken technology. Instead, our technicians focus on creating IT environments that form the foundation of efficient workflows.

The other thing I would say about the Infiniwiz difference surrounds the managed IT services model. As you are aware, there are two kinds of IT support. There’s the break/fix model that some companies use. In a break/fix scenario, technicians only show up when they are called, and they charge by the hour plus materials.

Managed IT services is different in that Infiniwiz offers a monthly subscription IT support package that helps companies have continuous productivity and uptime. Accounting firms like yours like the managed IT services model because they can have a predictable IT support budget and reliable function of their technology.”

At that moment, talking business leader to business leader, I made up my mind that his company was the right Chicago IT support partner for our firm.

The next morning, Infiniwiz technicians were at the office installing a new server and setting up the systems they needed for their continuous management, maintenance, and monitoring protocols. They explained that by watching over the function of our system they can increase efficiency and ensure a higher level of security.

It’s been about five months now.

And I’ve found Infiniwiz to be helpful, friendly, knowledgeable, responsive, and yes, reliable. They have addressed my staff’s IT questions and any troubleshooting issues quickly and professionally.

And the best part of all…

The smell of fried server smoke is nearly gone out of the office!

Thanks Infiniwiz!

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