To those who are well-versed in the world of technology, the term VoIP is one that has a lot of implications for the future of telecommunications. VoIP, which is an intriguing acronym for Voice over Internet Protocol, is a method for taking voice audio data signals and converting them into digital signals that can be transmitted over the Internet. Did you get all that? In layman’s terms, it is taking your phone line and turning it into an “internet” line so that phone calls can essentially be made online. It is a type of technology that almost sounds too good to be true doesn’t it? And yet it’s as true as the rotation of the Earth and eventually will become as much as part of our daily lives as that rotation.
The world’s traditional phone line system is slowly and quietly being turned on its ear through the gradual implementation of VoIP technology. As a matter of fact the FCC is in the midst of an extensive and very serious study of the potential implications that such technology would have on the economies of the world. But for now, people have begun taking full advantage of the availability of VoIP services starting with their cell phones. Apps like Viber and WhatsApp offer free downloads of their product onto consumer SmartPhones which allow for free text messaging and free voice calling to any other phone anywhere in the world that has the same app.
But this technology goes beyond just cell phones. It is one that is being implemented in the business world to an ever-increasing degree as more and more companies are seeing the advantages of VoIP technology and either incorporating it into their current telecommunications system or replacing their systems with it altogether. Small businesses in particular benefit tremendously from VoIP because while larger corporate entities can afford to pay the relative drops-in-the-bucket for a complex telecommunications infrastructure, small businesses are by nature always looking to cut costs wherever they can.
So what advantages does VoIP offer small business?
1) VoIP technology offers (aside from the obvious economic upside) the elimination of bulky phone lines and hardware. Every small business owner knows what a hassle it is to deal with the closet full of wires, cords, and power boxes that take up valuable space, not to mention the cost for maintenance, management, and support for all of that equipment.
2) VoIP also offers vastly superior customer support. Traditional phone lines are part of a system that is well over half a century old and the business model used to support these systems is not much farther ahead. While these companies are finding it more and more challenging to keep up with the pace of small business and its needs, VoIP vendors provide next-generation service and support that is cutting edge and which can be done remotely, cutting the response time for service calls significantly.
Like the rest of the world, small business really has nothing to lose and everything to gain by implementing VoIP technology into its communications plan. And unless the FCC finds something horribly detrimental about the technology, it looks as though it is only going to become increasingly that public VoIP and Small Business VoIP usage trends will continue to increase.
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