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Sep 5, 2023

Case Study: Veterinary Radiology IT Transformation

Vet visiting with dog Jack Russell terrier. Doctors desk from the top. X-ray consultation. Professional medical pet care

Introduction:  

What does our client do? 

Our client is a full-service teleradiology company with experienced board-certified veterinarians. The team is dedicated to ending the frustration of veterinarians who need high-quality and timely radiology interpretations. 

Services offered: 

The company offers a comprehensive range of radiology interpretation services to veterinary clinics and hospitals worldwide. Their board-certified radiologists are experts in interpreting radiographic images, including X-rays, CT scans, MRIs, and ultrasounds. 

Challenge 

Why did this company choose Infiniwiz?

This business prioritized data security for its data center, cloud services, and backups when searching for an IT partner. They needed a proven provider with expertise in managing data center infrastructure and cloud services, emphasizing robust security measures against unauthorized access, data breaches, and system failures. Infiniwiz proved to be the ideal choice, showcasing their proficiency in managing data center infrastructure, secure cloud services, and a strong commitment to data security. They employ industry-leading encryption, multi-factor authentication, and advanced firewalls to protect client information. 

Solution 

How has Infiniwiz improved the company’s teleradiology environment?   

The following technologies were implemented for the organization's security and compliance:  

  • Next-gen antivirus
  • 2-Factor authentication (2FA)  
  • Cybersecurity awareness and training
  • Fiber internet services  
  • Backup monitoring
  • Dark web monitoring
  • Email filtering
  • Email signature management
  • Managed detection & response
  • Firewall management
  • Registrar management
  • Privileged access management
  • Remote monitoring & management  

The following technologies were implemented to improve workflow and increase productivity:  

  • Personalized the company’s private cloud
  • Set up new computers
  • Manage vendors so that the company has a single point of contact
  • Set up OneDrive and SharePoint as a data repository for internal documentation
  • Migrated company to voice-over IP

The client relies on us in these other areas as well: 

  • Employee onboarding & offboarding
  • Proactive network maintenance & patching
  • Proactive website security management
  • Unlimited remote helpdesk
  • Unlimited onsite support
  • Managed detection & response solution
  • VPN management
  • Email SPAM filtering & management
  • Network documentation
  • Technology procurement
  • Backup & disaster recovery planning
  • Help desk support
  • Virtual CIO consulting

Outcome 

As of today, what is our relationship with the company?   

The relationship between Infiniwiz and this company speaks of the importance of building strong, long-term partnerships in the business world. Now, the business is using the latest technologies that allow them to perform their work faster and more efficiently. Additionally, any data that they need is always accessible no matter where they are or what device they use through the Cloud system.  

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