Sales: (847) 713-1291
Support: (847) 499-1515
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Onsite & Remote
Help Desk

Knowledgeable staff, latest technology and proven process unite to troubleshoot IT inquiries swiftly.

What is included with Our Help Desk Support?

With decades of valuable experience, we have honed our help desk process into a highly efficient and seamless operation. Rest assured that every matter will be promptly and professionally attended to, ensuring your satisfaction at all times.

Remote support
Most issues can be resolved through remote assistance. Our engineers will remotely connect to your computer and address the problem while guiding you over the phone.
Onsite support
While not all matters can be resolved remotely, we are prepared to offer on-site technical assistance. Our team will personally address such issues at your location.
Response Time / SLA
Our help desk is committed to timely and efficient resolutions, adhering strictly to our Service Level Agreements (SLAs) to ensure your staff always stays productive.
Around the clock
Never face downtime with our 24/7 support. Our help desk is always available, providing round-the-clock assistance to ensure continuous operation and efficiency.
Documented 
processes
We meticulously document our processes and procedures to ensure consistent outcomes, particularly during employee transitions. This results in a smoother, more effective operational flow.
Dedicated Service Coordinator
Our dedicated Service Coordinator ensures each ticket is routed to the appropriate engineer, guaranteeing efficient and accurate resolution for your technical concerns.
Request support 
your way
Reach out to our help desk with your concerns via phone, email, or our website. All these methods will result in a ticket and our team will promptly address your technical needs.
Application 
support
Expert troubleshooting and efficient problem resolution for software applications ensure optimal productivity. We offer in-depth guidance to facilitate seamless workflows.
Quote
"We started working with Infiniwiz as a smaller firm and as we grew, they still were able to accommodate our increased needs. They are extremely professional and knowledgeable in the tech space and their employees are very kind and easy to work with. I highly recommend Infiniwiz whether you have a small, medium, or large size company."
Krystina B.
Financial / real estate

When You Use Our Help Desk, You Will:

  • Be in direct communication with professionals who possess deep knowledge of the organization’s environment.
  • Effortlessly offload their onboarding and offboarding processes, allowing for seamless transitions.
  • Experience peace of mind, knowing they have a dependable team of IT professionals they can count on.
  • Feel confident that their team can operate smoothly without extended disruptions from IT issues.
  • Know that your team will not waste time on troubleshooting as our experts will do it on their behalf.
Onsite and Remote Helpdesk

Infiniwiz Services in Real World.

A practical illustration of how our Managed IT service will seamlessly support your organization.
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