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Feb 21, 2024

What are Managed IT Services?

A businessman builds a large server room for cloud support.,Uses computer equipment for transmitting large amounts of data.

At Infiniwiz, we believe your company should have the best streamlined IT services for your business to have an optimized work process and avoid downtime. Whether it is security over your critical data and devices, giving you consulting and tips to better improve your IT work processes, or even assisting you with cloud management, managed IT services are an excellent choice for those who do not want to handle all the responsibilities that come with IT operations.

So, what specifically is managed IT Services?

Managed IT services are the comprehensive outsourcing of IT functions, the responsibilities of a third-party service provider known as a Managed Service Provider (MSP). Organizations look for managed IT services to streamline their IT operations, improve efficiency, and focus on their core business activities.

There are many reasons why businesses may be interested in managed IT. Here are a few:

  • You may not be happy with your current provider
  • IT downtime is impacting your business
  • Limited IT resources and expertise may hinder a company
  • Key personnel may be distracted from core business because of IT management tasks
  • You are not sure if your IT is secure or compliant

What are the benefits of using managed IT services?

Opting for managed IT services ensures reliable support for your IT environment and your team and translates into substantial cost savings. By outsourcing IT assistance, businesses sidestep the expenses of maintaining an in-house IT team, covering salaries, benefits, and training. The predictable monthly fees from managed service providers facilitate effective budgeting, eliminating the unpredictability of IT expenditures. Moreover, MSPs excel in vendor management, securing cost-effective deals on new equipment. Beyond financial benefits, the reliability of managed IT services shines through, alleviating concerns about outages and ensuring proactive support to keep work processes seamless and uninterrupted.

What kinds of managed IT services are available?

MSPs deliver a range of IT services and support. Specifically for Infiniwiz, I would like to highlight our services and managed IT support.

24x7 Help Desk Support

With 24x7 support, businesses can ensure that their managed service provider can help with any technical issues no matter the day. Clients can be assured that every matter will be promptly and professionally attended to, always ensuring your satisfaction. Additionally, clients are promised remote and onsite support and a timely response time.

Monitoring & Operations

With our services, clients can rest assured that we will monitor, update, automate, and optimize their business environments for uninterrupted and secure work. Through monitoring and updating your IT environment, we will integrate monitoring tools and automation programs to streamline your workflow. You can be at ease as we handle system updates, eliminating the need for you to worry about vulnerabilities and more.

IT Strategy & Consulting

Another part of the managed IT services provided is IT consulting. We will give you the tips and tools to ensure an optimized, secure, and compliant IT environment. For example, we will assist your business with identifying areas of inefficiencies and ways to improve. We will also regularly meet with business owners to discuss IT assets, contracts, and the latest recommendations and align them with business goals. Other services include vendor management and disaster recovery planning.

Cloud Management

With cloud management services, we recommend and manage optimal cloud (public and private), email, voice-over-IP phone service, and file-sharing solutions tailored to client needs. In today's technological landscape, almost every organization utilizes the virtual cloud, whether for your email platform, file sharing, or unified communications. Infiniwiz will provide expertise in designing, implementing, and managing the environment that fits your organization's objectives.


One of the primary goals of MSPs is to ensure the continual safety and confidentiality of clients' critical data, safeguarding it from malicious actors and preventing any potential exposure. Infiniwiz will employ security measures, such as email spam filter & backup, backup & disaster recovery, data & email encryption, multi-factor authentication (MFA), employee security awareness training, and much more!

In conclusion, Managed IT services are crucial in enhancing business efficiency and security. These services, provided by reputable providers, empower organizations to focus on core activities without the complexities of IT management. Opting for managed IT services offers various advantages, including cost savings, predictable budgeting, and reliable technical support.

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