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Mar 11, 2024

What IT Services Can Be Outsourced?

Outsource or inhouse choice concept. Making decision. Outsourcing Global recruitment. Human Resources. Hand on virtual touch screen ticking the check mark on outsource button. Vector illustration

It is imperative the technology that assists with work processes within your business is performing at its most optimal level, is secure, and that your team has quickly available assistance to handle technical issues. When it comes to ensuring your devices perform efficiently with little to no downtime, it takes a lot of experience, attention to detail, and time to ensure optimization.

The technology landscape has continuously evolved over the years and has been beneficial in assisting users and businesses in various ways. To ensure optimal performance and efficiency, and to be able focus on more important tasks within their company, many organizations opt to outsource specific IT services to handle the technical work for them. This article will discuss why Outsourced support is beneficial and what services are also available.

What is Outsourced IT Management?

Outsourcing allows businesses to focus on their internal processes and allows a managed service provider to handle all technical tasks. Outsourcing is beneficial for many reasons, including but not limited to:

  • Cost Savings
  • Focus on Core Competencies
  • Flexibility and Scalability
  • Risk Mitigation
  • Time Savings
  • 24x7 assistance

Why use valuable employee time with the time-draining maintenance and support tasks?

Managed Service Providers, such as Infiniwiz, are here to assist with your company’s technical environment and do all the work for you, as well as work in coordination with your IT department, allowing them to focus on the internal IT requests and big-picture strategy.

Ultimately, deciding how much of your IT you want to outsource versus handle internally is up to you. It's crucial to assess your needs, considering cost, expertise, and strategic priorities.

Here are some IT services that can be outsourced:

Cloud Management

Cloud management exemplifies the ideology of being able to handle tasks through virtual means, leveraging the capabilities of cloud computing infrastructure. Outsourcing for this service is effective in that MSPs can provide the expertise in designing, implementing, and managing a cloud environment that fits your organization's objectives.

For example, Infiniwiz can assist clients by managing their file sharing and ensuring a secure and seamless implementation process with minimal disruption. We also manage Email Platforms where we take care of licensing management, user creation and deletion, spam filtering, encryption, multi-factor authentication, backup, archiving, and regulatory compliance.

Clients prefer outsourcing cloud management for its cost efficiency, specialized expertise, and the ability to focus on core business functions. This approach allows organizations to leverage the advantages of cloud computing without the burden of managing and maintaining their own infrastructure.

Monitoring & Operations

Another service that can be outsourced is the monitoring of your technical landscape. MSPs are able to monitor, update and automate work on workstations, servers and other network equipment optimizing them for uninterrupted and secure work.

How are we providing assistance externally? We employ remote monitoring and maintenance, managed detection and response, anti-virus, and other tools to ensure continuous, secure, and optimized business environments. This allows us to identify and proactively address issues, such as system glitches, potential equipment failures, and security vulnerabilities. For example, our tools may notify and address issues, such as system glitches, which is an indication that a hard drive is about to fail and interrupt someone’s workflow. We will schedule a convenient time for the employee to take care of the drive replacement. Additionally, we handle scheduled patch management, ensuring that your software and systems stay up-to-date with security patches, alleviating concerns for your internal team or IT technician, and allowing them to focus on their specific tasks or responsibilities without the burden of continuous technical upkeep.

IT Strategy & Consulting

The best thing about outsourced services is that you have an external team of experts who will guide, strategize, and implement tech solutions for business efficiency and innovation. Outsourcing IT strategy and consulting provides the advantage of an external team offering unbiased perspectives and peer-reviewed technical opinions. This external viewpoint ensures a comprehensive evaluation, drawing from diverse experiences and expertise, ultimately guiding and implementing tech solutions tailored for business efficiency and innovation.

MSPs will assist you with strategies to ensure your company has an optimized technology environment with technical business reviews, where we will discuss IT assets, contracts, and the latest recommendations and align them with your business goals. We also assist with vendor management, where we will manage all your technology-related vendors, such as phone service, Internet, email, Cloud, software, and hardware vendors. Other services include the procurement of equipment, disaster recovery planning, and compliance management.

Security

Cyber attacks and malicious actors are always around to attack your systems and steal sensitive information for ransom or other malicious reasons. Therefore, safeguarding sensitive information is paramount for companies and needs to be meticulously paid attention to. Properly managing security through comprehensive measures, regular updates, and employee training is crucial to fortify defenses, mitigate risks, and ensure the resilience of organizational assets against evolving cyber threats.

Outsource management will ensure that all these tasks are handled efficiently so you don’t worry about potential vulnerabilities or diminish human error. At Infiniwiz, we employ AI-based antivirus software, email spam filter & backup, a data loss prevention policy, data & email encryption, and much more to ensure security.

24x7 Help Desks Support

Businesses often turn to 24/7 help desk outsourcing to ensure continuous assistance, resolving issues promptly, even during non-business hours. Outsourcing, such as through Infiniwiz, offers around-the-clock availability, quick problem-solving, and on-site visits.

However, it's important to note that some businesses prefer an in-house approach, valuing having internal staff readily available on-site. Infiniwiz recognizes these preferences and provides a flexible “Co-Managed” model where our security stack and Level 2 support complement your in-house team. This ensures that when your internal tech faces challenges, we're ready to assist promptly, allowing them to focus on other critical tasks.

While recognizing that certain companies prefer to keep specific functions in-house for various reasons, we want to assure you that we are here to assist in any way possible. Our team of experts is ready to provide comprehensive solutions, allowing you to focus on your core competencies and strategic priorities.

If you have any questions about outsourcing for your company’s technical landscape, please contact us!

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