While we notify clients via email or phone about the products we need to acquire for their businesses, they may want to buy the equipment themselves, such as if it was on sale at the time, which may seem more reasonable.
While this may seem like the best decision, it only creates more issues in the long run. In many cases, we have discovered that clients' purchasing equipment causes problems in which the equipment would be missing a crucial feature, preventing the installation of software that Infiniwiz employs. Other situations occurred where an incompatible model of a device was ordered. As a result, there have been many cases where clients had to return the equipment, and our company would order the appropriate item. Because of human purchasing errors, many organizations have had downtime during this prolonged process until the proper equipment was purchased and set up by us.
Here are some reasons why it makes sense to use our procurement service:
• We make sure that the correct equipment is purchased
We will supply brand names and specifications that we are confident will be compatible with not only your business but also our operating system. As stated before, a client may purchase the wrong model, the wrong amount of RAM, or the type of hard drive for a device. They may even purchase refurbished equipment that we do not work with because it often has illogical errors that new equipment does not. Overall, we can purchase the equipment we know will work, saving time on returning it or troubleshooting it if something goes wrong.
• We can find quick alternatives
When we purchase equipment for you, we can source it faster. Meaning, we can also find the best vendor to purchase from with our experiences with different companies. Furthermore, suppose a vendor does not sell a specific type of equipment, or we are advised of significant delays. In that case, we can cancel our existing order and reorder from a different vendor, or we may already have the product in stock for you to use.
• Ordered and delivered equipment from a vendor may be incorrect
When ordering equipment, the supplier could deliver the wrong item, such as the incorrect model or a defective device. Therefore, if this is an issue, we will handle the returns and make sure we get the correct item as soon as possible. This means that you do not have to undertake the duty of contacting the seller, sending pictures proving the item is wrong, repackaging the equipment, creating a shipping label, and dropping off the box at a shipping location. All of this is time-consuming efforts that would be stolen from your team - which could instead be used to focus on serving your clients.
• We take on the responsibility of working with a warranty
If there is a problem with any equipment after we set it up in the future, for example, a device breaks or isn't working properly, we make sure that not only is the equipment protected by warranty but that we will manage these problems by contacting the device's warranty department to either fix the device or replace it through RMA process. As an MSP, we can sometimes get a better warranty than a client obtaining it for equipment.
By acquiring equipment through Infiniwiz, we will buy only what is required, preventing back-and-forth contact with clients if the faulty equipment is ordered or is incompatible, resulting in downtime. We will oversee negotiating with the vendor and obtaining replacements if there are any problems with the item, allowing you to concentrate on essential business operations.
It is our job to help companies create more unified business functions, improve customer service, and utilize technology to move forward. Chicago-experienced IT consulting experts will make your technology work for you and keep you from spending endless, frustrating hours managing your business IT. Managed IT is when the Infiniwiz team proactively takes care of all the IT headaches and hassles for you…So you can get done all the things on your own "to-do" list – like growing the business! If you have any questions, feel free to contact us!